Program Cost and Billing
How much does Real Appeal® cost?
The program, including the Success Kit, is covered at 100% for all eligible participants. There are no deductibles or co-payments. While you may see claims processed by your insurance company, there is no additional cost to you. We will never ask for a credit card or billing information during enrollment or at any point during your participation in the program.
Why are claims submitted to my insurance?
Real Appeal submits claims to cover the costs of your participation in the program. You incur no additional out-of-pocket costs if you choose to participate.
Will participating in the program apply toward my deductible?
No, your participation in Real Appeal does not apply toward your deductible.
Does Real Appeal count toward my lifetime maximum for my insurance?
Real Appeal services are considered essential health benefits and would not apply toward a lifetime maximum.
Does Real Appeal support other languages?
At this time, Real Appeal sessions are only available in English. We are unable to offer our sessions in other languages, but we hope to do so in the future. If you need further assistance, please get in touch with Support.
Finish Your Real Appeal Enrollment
To proceed with your enrollment in Real Appeal, you must enter your health insurance information to verify that you have coverage for our program. Real Appeal provides on-screen guidance to help you resolve minor errors and complete your registration. Minor errors may include an unsatisfactory password format, invalid email or phone number formats, and other minor details.
For more complex enrollment issues, please call our support team at 1-844-924-7325. Our hours of operation are Monday through Friday from 7 am to 7 pm Central.
See the steps below to complete your enrollment online so you can access the Real Appeal program tools, resources, and your coach!
- Grab your health insurance card and your calendar.
- Open a browser and Click here.
- Click “Get Started”.
- Follow the steps to verify your eligibility, set up your account, and schedule your weekly online sessions with your coach.
Note: Some employers have a custom enrollment experience link that their members must use to register successfully. If your employer has provided you with a different website address, please use that link to finish enrollment.
If you began your registration but didn’t finish, you can pick up where you left off as long as you completed the account creation and security steps. To complete your registration, navigate to coach.werally.com and enter your email address, password, and phone number you entered for security so we can send you a verification code.
If you have not yet completed the account creation and security steps, you’ll need to contact us at 1-844-924-7325 so we can help you complete your registration. Our hours of operation are Monday through Friday between 7 am – 7 pm CT.
Health Information Sharing with Employers for Incentive Purposes
If your employer offers an incentive program that requires Real Appeal participation information to be shared, you will be prompted to sign an authorization. This authorization is optional, and you may revoke it at any time. If you do not authorize the sharing of your information, you may not be eligible to earn your employee incentives. Note: Real Appeal Diabetes Prevention activities are not incentivized.
How do I cancel my Real Appeal membership?
To cancel your membership, contact the Support Team at 1-844-924-7325 Monday – Friday between 7 am – 7 pm CT. Once your request has been processed, you’ll no longer be able to access the Real Appeal platform. To enroll again, you must wait 365 days from your first enrollment date in the program. For assistance, please contact the Support Team.