Coaching sessions are optimized to work best on a personal computer or the mobile app for smartphones and tablets. To ensure the best experience, update to the latest browser version and run updates on your smartphones when available.
Supported Browsers:
- Chrome – considered the #1 choice, tested to function with all our applications
- Edge
- Firefox
- Safari
- *Internet Explorer is unsupported.
When using a mobile device or tablet, you need the mobile app. The app can be found by searching “Rally Coach” in the Google Play Store or the iTunes App Store.
Unsupported Devices:
- Non-Android Blackberry devices
- Windows Phones and Tablets
- Kindle
How do I download the Real Appeal® Rally Coach mobile app?
To join Rally Coach live online sessions on your supported mobile device, you will first need to download the Rally Coach mobile app. Follow the instructions below to download the app to your:
Android and iOS Devices
The Rally Coach mobile application can be downloaded from the Google Play Store on any Android or iOS device that is running a compatible operating system.
- Open the Google Play Store app and tap the Search icon.
- Enter Rally Coach into the search field, and when it appears, select it to view the details. Tap Install or Get to install.
- Once the app is successfully installed, you can launch it by tapping Open or tapping the Rally Coach icon on your home screen.
How do I update to the latest version of the Rally Coach app?
It’s important to use the latest version of the Rally Coach mobile app. Follow the instructions below to ensure your app is up to date. Instructions are available for both Android and iOS devices.
Android Device
- Go to Settings > Apps.
- Locate the Rally Coach app and tap to open.
- The app version will be listed.
If you need to update your app:
- Open the Google Play Store App and tap Menu > My apps & games.
- Locate the Rally Coach app and tap Update.
iOS Device (iPhone or iPad)
- Go to Settings > General > iPhone Storage.
- Locate the Rally Coach app and tap it.
- On the details page, you’ll see the version appear next to the tile.
If you need to update your app:
- Open the App Store and tap the update icon from the navigation tray.
- Locate Rally Coach and tap Update.
Connect to your Session with a Computer
Connecting to a live online Real Appeal session from your computer is simple. These steps are the same, regardless of what browser you are using. Real Appeal is optimized for smartphones and tablets. If you have an Android or iOS device, using it to attend your weekly sessions after completing enrollment is your best bet.
If you prefer, you can use a personal computer as long as it has the required operating system and a supported browser, and does not have a VPN or firewall that would block access to certain parts of the site. As such, this may exclude some public computers (libraries, internet cafes, etc.) or work computers. Follow the steps below to connect to your session:
- Open a supported browser.
- Go to the Real Appeal Rally Coach website: https://coach.werally.com/landing.
- Enter your email address and password that you used to sign up for Real Appeal and click Let’s Go.
- Five minutes before the start time of your session, Join Now will appear in the top right corner of your Dashboard, as well as an action card on your Dashboard letting you know it’s time to join your session. Click Join Now to join the session.
For assistance, please reach out to our Support Team at 1-844-924-7325 Monday – Friday between 7 am – 7 pm CT.
Can I remain logged in to Real Appeal Rally Coach continuously?
Website: After an idle period, your session times out for security purposes. If this happens, please log in again to resume activity.
Mobile App: You’ll have the option to stay connected for 30 days after logging in via the app on a mobile device.
How do I resolve common Real Appeal Rally Coach technical issues?
Are you having trouble hearing in a group session?
Check your device’s sound settings and volume. Often, people lower their volume using other apps, which can affect their experience in class. Follow the steps below if you’re having trouble with your connection (e.g., trouble hearing or seeing the video, screen freezes, etc.) during your group session.
Troubleshooting steps for Website:
- Verify your internet connection.
- Refresh the screen.
Proceed to the following steps if the above workaround doesn’t resolve the issue:
- Log out of your program.
- Close any additional open browser tabs or windows.
- Log back in.
- Re-join your group session.
If the issue persists, verify the system requirements and ensure your browser is up to date. The platform runs best on Chrome, Firefox, and Edge. Internet Explorer is not supported. We’ve also found that company firewalls, VPNs, and/or computer configurations can prevent successful web connections.
Troubleshooting steps for Mobile App:
- Verify your Cellular Data or WiFi connection.
- Leave the group session.
- Re-join your group session.
Proceed to the following steps if the above workaround doesn’t resolve the issue:
- Close the app.
- Close any apps running in the background.
- Reopen the app.
- Re-join your group session.
Note: You can’t join or re-join a session after the 30-minute mark.
Connecting to WiFi is best. If you see “Poor Connection” on your screen, you may need to move to a location with stronger cellular data or WiFi. If these tips don’t help, reach out to our Support Team at 1-844-924-7325 Monday – Friday between 7 am – 7 pm CT.